Shipping policy
Shipping Policy
Order Processing Time: All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.
Free Shipping: We offer free standard shipping on orders over $100 AUD. This offer is automatically applied at checkout.
Delivery Times: Delivery times depend on your location and the shipping method selected at checkout. Please note that the estimated delivery time starts after the order processing time.
Tracking Information: Once your order is shipped, you will receive an email with tracking information. You can track your order through the provided link.
Shipping Destinations: We ship to Australia and select international countries including the United States, Canada, United Kingdom, Ireland, New Zealand, and several European countries (France, Germany, Netherlands, Italy, Spain, Portugal, Denmark, Finland, Sweden, Norway, Poland, Czech Republic). Shipping options and rates will be calculated at checkout based on your location.
Shipping Damage: If you receive a damaged item, please contact us within 7 days of delivery to arrange a return or exchange.
Contact Us: If you have any questions about our shipping policy, please contact us at info@mattmichaels.com.au