Questions & Answers
Questions & Answers
We know shopping online comes with questions, and we want to make this as easy as possible for you. Whether you're wondering about shipping, sizing, or how to reach us, we've got you. Honest answers, warm hearts, always.
What is Matt Michaels?
Matt Michaels is an Australian faith-based apparel brand. Every piece is designed with purpose, bold and original clothing that carries a message of conviction, legacy, and truth. Made for those who want to wear their faith, not just hold it.
Where do you ship?
We're proudly Australian-based and ship nationwide. Standard and express options are available at checkout so you can choose whatever works best for you.
How long will my order take?
Every piece is prepared with care and intention. We process orders within 3 to 5 business days, and once your order ships you'll receive tracking straight to your inbox so you can follow it every step of the way. Allow 3 to 5 business days processing plus your chosen shipping time.
How much does shipping cost?
Free shipping on all orders over $100 AUD, no code needed. For orders under $100, shipping is calculated at checkout based on your location and delivery method. You'll see the exact cost before you confirm anything, no surprises.
Can I track my order?
Absolutely. The moment your order ships, tracking information is sent straight to your email. You'll always know where it is and when to expect it at your door.
What sizes do you carry?
Our apparel is available across a range of sizes and each product page includes a size guide to help you find the right fit. If you're ever unsure, reach out and we're happy to help.
What is your returns policy?
If something arrives damaged or isn't right through our error, we'll make it right, no stress. Contact us within 7 days of receiving your order and include your order number. We're here to help.
How can I reach you?
We'd love to hear from you, whether you have a question, need help with an order, or just want to share how our apparel has encouraged you. Email us anytime and we'll get back to you within 2 to 3 business days, Monday to Friday on Australian business hours. If it's about an existing order, pop your order number in the message for faster help.