Question 1

What is Matt Michaels?

Accepted Answer

Matt Michaels is an Australian faith-based apparel brand. Every piece is designed with purpose, bold and original clothing that carries a message of conviction, legacy, and truth. Made for those who want to wear their faith, not just hold it.

Question 2

Where do you ship?

Accepted Answer

We are proudly Australian-based and ship nationwide. Standard and express options are available at checkout so you can choose whatever works best for you.

Question 3

How long will my order take?

Accepted Answer

Every piece is prepared with care and intention. We process orders within 3 to 5 business days, and once your order ships you will receive tracking straight to your inbox. Allow 3 to 5 business days processing plus your chosen shipping time.

Question 4

How much does shipping cost?

Accepted Answer

Free shipping on all orders over $100 AUD, no code needed. For orders under $100, shipping is calculated at checkout based on your location and delivery method. You will see the exact cost before you confirm anything, no surprises.

Question 5

Can I track my order?

Accepted Answer

Absolutely. The moment your order ships, tracking information is sent straight to your email. You will always know where it is and when to expect it at your door.

Question 6

What sizes do you carry?

Accepted Answer

Our apparel is available across a range of sizes and each product page includes a size guide to help you find the right fit. If you are ever unsure, reach out and we are happy to help.

Question 7

What is your returns policy?

Accepted Answer

If something arrives damaged or is not right through our error, we will make it right, no stress. Contact us within 7 days of receiving your order and include your order number. We are here to help.

Question 8

How can I reach you?

Accepted Answer

Email us anytime and we will get back to you within 2 to 3 business days, Monday to Friday on Australian business hours. If it is about an existing order, include your order number in the message for faster help.

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